Aussie Owned & Made | Free Shipping On Orders $100+
Aussie Owned & Made | Free Shipping On Orders $100+
Life is an adventure. Getting answers to FAQs shouldn’t be.
SCREAMIES No-Melt Ice-Scream can be frozen before being served as an ice cream, served chilled, or served at room temperature as a dairy dessert.
Yes, SCREAMIES ice creams are currently only available in single-serve 120g cups.
No, there are currently no lactose or dairy free options available for SCREAMIES No-Melt Ice-Scream.
Yes, all our ice creams are gluten free.
Yes, all our ice creams are nut free.
Yes, children aged 1 year and older can enjoy our ice creams.
Yes, SCREAMIES No-Melt Ice–Scream is suitable for women who are pregnant or breastfeeding. All SCREAMIES products are free from nuts, gluten, soy, emulsifiers, and artificial colours and flavours.
SCREAMIES No-Melt Ice-Scream tastes like ice cream because we use real Australian cream and other premium ingredients to make it. Plus, our ice creams contain a minimum of 15% milk fat to ensure a creamy ice cream taste.
SCREAMIES No-Melt Ice-Scream can be stored unopened for up to 16 months in cool spaces out of direct sunlight.
If you live outside Australia and you’d like to purchase SCREAMIES products, we can provide you with a customised shipping quote. For more information about international shipping, please contact our Customer Service team.
Buy now, pay later options (e.g. Afterpay) are not available as a payment method at checkout.
We accept payment using all major credit cards via Stripe. You can find out more about the card brands Stripe accepts here.
You can order our products by creating an online SCREAMIES account, adding products from our online store to your cart, and checking out.
If you represent a food service, hospitality, or wholesale organisation, please contact our friendly Customer Service team to discuss your specific organisational needs.
If you’re experiencing difficulty adding products to your cart, checking out, or paying for your order, call our Customer Service team for assistance.
If your account has been charged twice for the same purchase, please contact our Customer Service team immediately.
No. SCREAMIES products can only be purchased online.
Yes, all credit card purchases through our website are secured by the international payment platform Stripe.
You can change an order after it’s been placed by calling our Customer Service team immediately. Once order has been shipped we are unable to modify the order.
Yes, you can cancel an order after it’s been placed by calling our Customer Service team as long as the order has not been shipped.
If you cancel an order prior to the order being shipped, the full value of your order will be refunded to your account.
If you cancel an order after the order has been shipped, no refund will be provided.
We offer shipping to all parts of Australia.
If you live outside of Australia, we can provide you with a customised shipping quote. For more information about international shipping, contact our Customer Services team.
You can schedule a specific day of the week for your order to be delivered, but you can’t choose a specific time. Our couriers may arrive at your selected address any time between 9am and 5pm on that day.
If no-one is available to receive your delivery, our couriers will either leave your delivery in the location you specified (if you granted us ‘Authority to Leave’ on your order) or return your delivery to the depot for re-delivery.
We are unable to deliver to a post office box. Please provide a residential or business address for delivery.
If your order hasn’t arrived within the date range we specified on your order receipt, please call or email our Customer Service team.
If your order is missing items that are present on your order receipt or invoice, please call or email our Customer Service team.
If we can’t fulfil your order for any reason, we will contact you via the contact details you provided on your order. If one or more items on your order are unavailable, you can choose to have us either:
If you believe your order may be lost in transit, please contact our Customer Service team. Once we have confirmed your order has been lost, we will replace your missing order with the same order. You will not be charged shipping costs for the replacement order.
If some items from your order have become unavailable, you can choose to have us either:
You can track your order by contacting our Customer Service team.
Shipping and delivery costs are calculated at checkout based on your location and the weight of your order.
If our couriers arrive at your address and no-one is available to receive your order, we will either:
We will notify you by text and/or by email when your order is delivered or returned to the depot. If your order needs to be re-delivered, our Customer Service team will contact you to organise an appropriate day for re-delivery.
If you selected ‘Authority to Leave’ on your order, your order will be left in the location you specified.
During shipping, all SCREAMIES products are stored in a dry, room-temperature environment out of direct sunlight.
To receive an unattended delivery, select ‘Authority to Leave’ on your order form, and provide the desired delivery location in the Order Notes section.
For a successful unattended delivery, please ensure access to your selected delivery location is unobstructed, and that there are no hazards (including unrestrained dogs) that could endanger our couriers.
If an item in your order is damaged, please take photos of the item that clearly depict the damage and contact our Customer Service team.
Please don’t discard the damaged products unless our Customer Service team have advised you to do so.
No. Unless the product has been damaged in transit or is faulty in some other way, you can’t return products that have been shipped.
If you have received damaged items, please contact us within seven (7) days of receiving the items.
if your order hasn’t arrived within seven (7) or more days after ordering, please contact our Customer Service team.
Unfortunately, due to the nature of our products, we can’t provide refunds if you change your mind or aren’t happy with your purchases.
If any item you’ve purchased is damaged or faulty in some way, please take photos of the damage or fault and immediately contact our Customer Service team.
