Australian Owned & Made | Free delivery on orders $250+
Australian Owned & Made | Free delivery on orders $250+
Life is an adventure. Getting answers to FAQs shouldn’t be.
SCREAMIES No-Melt Ice-Scream can be frozen before being served as an ice cream, served chilled, or served at room temperature as a dairy dessert.
Yes, SCREAMIES are currently only available in single-serve 120g cups.
Yes, SCREAMIES are gluten free.
Yes, SCREAMIES are nut free.
Yes, children aged 1 year and older can enjoy SCREAMIES.
Yes, SCREAMIES is suitable for women who are pregnant or breastfeeding. All SCREAMIES products are free from nuts, gluten, soy*, emulsifiers, and artificial colours and flavours.
*SCREAMIES No-Melt Sorbet range does contain soy.
No, SCREAMIES No-Melt Ice-Scream Protein Range is now available in Salted Caramel and Chocolate.
SCREAMIES No-Melt Ice-Scream is designed for people who can eat foods of IDDSI Level 4 (Pureed) or above. It contains no-melt agents specifically preventing it from becoming thinner than what IDDSI Level 4= Pureed requires.
Check with your speech pathologist before eating SCREAMIES No-Melt Ice-Scream.
SCREAMIES No-Melt Ice-Scream tastes like normal ice cream because we use real, Australian-sourced cream, and other quality Australian ingredients to make it.
SCREAMIES Ice-Screams that have been:
This is the 2-hour/4-hour rule.
SCREAMIES No-Melt Sorbet is a creamy, refreshing, and nutritious snack made with real fruit, packed with 8g of plant-based soy protein per serve. It uses a specialised shelf-stable, no-melt formula so you can enjoy it anytime, anywhere.
Each serve contains 8g of plant-based soy protein to help support muscle development and recovery.
SCREAMIES No-Melt Sorbet uses a high-quality, plant-based soy protein isolate. It’s easily digestible, supports muscle maintenance and repair, and is ideal for individuals who are dairy-intolerant or following a dairy-free diet. The soy protein is supplied by RiseUp Group Australia, a trusted partner of Flavour Creations.
Yes, it’s completely dairy-free and lactose-free. SCREAMIES No-Melt Sorbet is made with soy protein and real fruit.
Yes, it provides 2.5 kcal per gram, making it ideal for people with low appetite or increased nutritional needs.
SCREAMIES No-Melt Sorbet comes in two delicious flavours — Lemon and Mango.
Yes, it’s both Certified Halal and Certified Kosher.
Yes! SCREAMIES No-Melt Sorbet is 100% vegan and plant-based — free from all animal products, ethically made, and kind to the planet.
SCREAMIES No-Melt Sorbet can be stored unopened for up to 12 months in cool spaces out of direct sunlight.
SCREAMIES No-Melt Sorbet that have NOT been OPENED can go from the freezer, to room temperature, then back to the freezer again.
SCREAMIES No-Melt Sorbet that have been:
This is the 2-hour/4-hour rule.
If you live outside Australia and you’d like to purchase SCREAMIES products, we can provide you with a customised shipping quote. For more information about international shipping, please contact our Customer Service team.
Buy now, pay later options (e.g. Afterpay) are not available as a payment method at checkout.
We accept payment using all major credit cards via Stripe. You can find out more about the card brands Stripe accepts here.
You can order our products by creating an online SCREAMIES account, adding products from our online store to your cart, and checking out.
If you represent a food service, hospitality, or wholesale organisation, please contact our friendly Customer Service team to discuss your specific organisational needs.
If you’re experiencing difficulty adding products to your cart, checking out, or paying for your order, call our Customer Service team for assistance.
If your account has been charged twice for the same purchase, please contact our Customer Service team immediately.
No. SCREAMIES products can only be purchased online.
Yes, all credit card purchases through our website are secured by the international payment platform Stripe.
You can change an order after it’s been placed by calling our Customer Service team immediately. Once order has been shipped we are unable to modify the order.
Yes, you can cancel an order after it’s been placed by calling our Customer Service team as long as the order has not been shipped.
If you cancel an order prior to the order being shipped, the full value of your order will be refunded to your account.
If you cancel an order after the order has been shipped, no refund will be provided.
If you are located in Australia, your order will normally take between two and seven business days to reach you.
If you are located internationally, please contact us for estimated shipping times.
If our couriers arrive at your address and no-one is available to receive your order, we will either:
We will notify you by text and/or by email when your order is delivered or returned to the depot. If your order needs to be re-delivered, our Customer Service team will contact you to organise an appropriate day for re-delivery.
Yes, all orders over AU$250 are free of shipping and delivery costs.
If you believe your order may be lost in transit, please contact our Customer Service team. Once we have confirmed your order has been lost, we will replace your missing order with the same order. You will not be charged shipping costs for the replacement order.
If some items from your order have become unavailable, you can choose to have us either:
If we can’t fulfil your order for any reason, we will contact you via the contact details you provided on your order. If one or more items on your order are unavailable, you can choose to have us either:
If your order is missing items that are present on your order receipt or invoice, please call or email our Customer Service team.
We are unable to deliver to a post office box. Please provide a residential or business address for delivery.
We offer shipping to all parts of Australia.
If you live outside of Australia, we can provide you with a customised shipping quote. For more information about international shipping, contact our Customer Services team.
Yes, the delivery fee for orders under $250 is inclusive of GST. Additionally, orders over $250 qualify for free delivery.
Unfortunately, due to the nature of our products, we can’t provide refunds if you change your mind or aren’t happy with your purchases.
If any item you’ve purchased is damaged or faulty in some way, please take photos of the damage or fault and immediately contact our Customer Service team.
If you have received damaged items, please contact us within seven (7) days of receiving the items.
No. Unless the product has been damaged in transit or is faulty in some other way, you can’t return products that have been shipped.
If an item in your order is damaged, please take photos of the item that clearly depict the damage and contact our Customer Service team.
Please don’t discard the damaged products unless our Customer Service team have advised you to do so.
